Momo fraud: MTN adds another feature to ID verification


MTN Mobile Money Limited has added another feature to its ‘No ID No Cashout’ policy.

This time, the name of the wallet owner will pop up on the agent’s screen during a cashout transaction and if it does not match the name on the ID, the transaction will be terminated.

Chief Executive Officer of MobileMoney Limited, Eli Hini revealed this during a virtual forum Tuesday
“Beginning from tonight (Tuesday night), the additional layer will be activated and will make it possible for agents to compare the name on the wallet with the name on the ID and determine the way forward on the transaction,” he added.

Mr. Hini also revealed that wallets of some mobile money agents have been suspended for allowing customers to cash out without using a valid ID.

He indicated that the affected agents will sign a bond of compliance before the wallets will be reactivated.

“Those who flout the directive for a second time will have their wallets completely deactivated for good and they will be blacklisted all the way to the regulator level – which means they will not be able to work as agents for any other mobile money platform,” the MoMo CEO stated.

To ensure compliance, Mr. Hini said they have people in town who will be monitoring the activities of the agents.

“We have dispatched a team to do mystery shopping to check if agents will follow the directive strictly – those found wanting will be weeded out of the system because we need the full compliance of the agents to make this policy work,” he noted.

Eli Hini urged the public to comply with the rule in their own interest.
Golden rules
Eli Hini said customers should also keep observing the three golden rules for the security of their own wallets.

The three golden rules are:

1. Do not divulge your mobile money PIN to anyone.

2. Do not approve of any mobile money transaction you did not initiate.

3. Do not answer to any calls about your mobile money wallet if the call is not from MTN’s official number – 0244300000.

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Citizen Atare is a Ghanaian who hails from the Upper East Region. He is an ICT professional working at the University of Ghana, Legon. Citizen Atare is an amateur freelance writer and blogger for over 20 years, who likes to research into everyday lifestyle issues and situations, politics, and cultural practices to write about to educate and also entertain his readers. He is a highly creative and motivated, highly inquisitive, open minded and to an extent risk-taking with a high visual acumen. He is a dreamer who isn’t afraid to break creative barriers. He is also a passionate aviation, tech and motoring enthusiast with a lot of knowledge to share and a private researcher. He has no formal education or certificate in journalism, but the hunger to know more and do more, backed by an impressive work portfolio is what drives him to write the things he knows best for his numerous online fans. Citizen Atare is married to Margaret and they both live in Accra with their lovely daughter Zoey. His hobbies include reading, listening to very good music; especially jazz, writing, watching action, sci-fi and adventure movies, travel and site seeing and swiming. He likes eating fufu and palm nut soup, but prefers boiled rice and kontomire stew with agushie more. Contact:


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